backend_users_equipment_interventions

interventions/models.py

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+from django.db import models
+from simple_history.models import HistoricalRecords
+from users.models import Employee
+
+
+class Intervention(models.Model):
+    STATUS_CHOICES = [
+        ("nou", "Nou (Deschis)"),
+        ("in_lucru", "În lucru"),
+        ("in_asteptare", "În așteptare"),
+        ("solutionat", "Soluționat"),
+        ("inchis", "Închis"),
+    ]
+
+    PRIORITY_CHOICES = [
+        ("scazuta", "Scăzută"),
+        ("medie", "Medie"),
+        ("ridicata", "Ridicată"),
+        ("critica", "Critică (Urgență)"),
+    ]
+
+    title = models.CharField(max_length=255, verbose_name="Titlu scurt / Subiect")
+    description = models.TextField(verbose_name="Descrierea problemei")
+
+    # Tracking the timeline
+    created_at = models.DateTimeField(auto_now_add=True, verbose_name="Data raportării")
+    updated_at = models.DateTimeField(auto_now=True, verbose_name="Ultima actualizare")
+    resolved_at = models.DateTimeField(
+        null=True, blank=True, verbose_name="Data soluționării"
+    )
+
+    status = models.CharField(
+        max_length=20, choices=STATUS_CHOICES, default="nou", verbose_name="Stare"
+    )
+    priority = models.CharField(
+        max_length=20,
+        choices=PRIORITY_CHOICES,
+        default="medie",
+        verbose_name="Prioritate",
+    )
+
+    # People involved
+    reported_by = models.ForeignKey(
+        Employee,
+        on_delete=models.CASCADE,
+        related_name="reported_interventions",
+        verbose_name="Raportat de (Utilizator)",
+    )
+    assigned_to_it = models.CharField(
+        max_length=150, blank=True, null=True, verbose_name="Atribuit către (IT)"
+    )
+
+    resolution_notes = models.TextField(
+        blank=True, null=True, verbose_name="Note de soluționare"
+    )
+
+    history = HistoricalRecords()
+
+    def __str__(self):
+        return f"Ticket #{self.id} - {self.title} ({self.get_status_display()})"
+
+    class Meta:
+        verbose_name = "Intervenție Tehnică"
+        verbose_name_plural = "Intervenții Tehnice"
+        ordering = ["-created_at"]