66 lines
2.0 KiB
Python
66 lines
2.0 KiB
Python
from django.db import models
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from simple_history.models import HistoricalRecords
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from users.models import Employee
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class Intervention(models.Model):
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STATUS_CHOICES = [
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("nou", "Nou (Deschis)"),
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("in_lucru", "În lucru"),
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("in_asteptare", "În așteptare"),
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("solutionat", "Soluționat"),
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("inchis", "Închis"),
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]
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PRIORITY_CHOICES = [
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("scazuta", "Scăzută"),
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("medie", "Medie"),
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("ridicata", "Ridicată"),
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("critica", "Critică (Urgență)"),
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]
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title = models.CharField(max_length=255, verbose_name="Titlu scurt / Subiect")
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description = models.TextField(verbose_name="Descrierea problemei")
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# Tracking the timeline
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created_at = models.DateTimeField(auto_now_add=True, verbose_name="Data raportării")
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updated_at = models.DateTimeField(auto_now=True, verbose_name="Ultima actualizare")
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resolved_at = models.DateTimeField(
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null=True, blank=True, verbose_name="Data soluționării"
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)
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status = models.CharField(
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max_length=20, choices=STATUS_CHOICES, default="nou", verbose_name="Stare"
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)
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priority = models.CharField(
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max_length=20,
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choices=PRIORITY_CHOICES,
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default="medie",
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verbose_name="Prioritate",
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)
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# People involved
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reported_by = models.ForeignKey(
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Employee,
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on_delete=models.CASCADE,
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related_name="reported_interventions",
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verbose_name="Raportat de (Utilizator)",
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)
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assigned_to_it = models.CharField(
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max_length=150, blank=True, null=True, verbose_name="Atribuit către (IT)"
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)
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resolution_notes = models.TextField(
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blank=True, null=True, verbose_name="Note de soluționare"
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)
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history = HistoricalRecords()
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def __str__(self):
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return f"Ticket #{self.id} - {self.title} ({self.get_status_display()})"
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class Meta:
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verbose_name = "Intervenție Tehnică"
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verbose_name_plural = "Intervenții Tehnice"
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ordering = ["-created_at"]
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